Shipping policy

Shipping & Fulfillment Policy

Thank you for choosing MOFU MOFU. We aim to ensure that every order is handled carefully and delivered safely to you. This policy explains our order processing timelines, shipping methods, delivery expectations, and how we assist with shipping-related concerns.

Last Updated: March 2026

Order Processing

Processing Time:
Orders are usually prepared and dispatched within 1–2 business days, excluding weekends and public holidays, after your order confirmation is received.
Order Verification:
In some situations, additional verification may be necessary. This may result in a slight delay before shipment.

Shipping Coverage & Methods

Shipping Destination:
At this time, MOFU MOFU delivers within West Malaysia and to Singapore only.
Standard Shipping
- Malaysia (WM): Estimated delivery is 3–5 business days after order processing is completed.
- Singapore: Estimated delivery is 4–7 business days after order processing is completed.

Shipping Fees:
Delivery charges are calculated automatically at checkout based on your delivery address and selected shipping option.
- Malaysia (WM):
  - Flat Rate: RM7
  - Free Shipping: Free shipping currently applies to WM orders with a minimum purchase of RM250.
- Singapore:
  Due to higher delivery costs, free shipping is not available for Singapore orders at the moment. However, we are actively working on expanding our logistics partners and network, and we hope to offer free shipping to our Singapore customers in the future.

Delivery Timeframes

While we make every effort to meet estimated delivery timelines, actual delivery may be affected by factors beyond our control, including courier delays, public holidays, weather conditions, customs procedures, or unforeseen events. MOFU MOFU cannot be held responsible for delays arising from such circumstances.

Festive Seasons & Peak Periods

During high-volume periods such as festive seasons, promotional campaigns, or major sales events, delivery times may be longer than usual due to increased courier demand. We encourage customers to place orders early during these periods to minimize potential delays.

Shipping Limitations

Address Accuracy:
Customers are responsible for providing complete and accurate delivery information. MOFU MOFU is not liable for failed deliveries resulting from incorrect or incomplete addresses.
Incorrect Address Orders:
Orders delivered to the wrong address due to customer error are not eligible for refunds or reshipment.
Sabah & Sarawak:
Currently, we’re unable to ship directly to Sabah & Sarawak due to the high courier costs. For customers in East Malaysia, we recommend purchasing through our Shopee or TikTok Shop, where shipping fees are usually much lower and may even be free during certain promotions.

Order Tracking

Once your order has been shipped, a confirmation email containing your tracking number will be sent to you. You may use this number to track your parcel directly via the courier’s official tracking platform.

Lost or Damaged Shipments

Transit Issues:
MOFU MOFU is not responsible for parcels that are lost or damaged while in the custody of the courier.
Customer Support Assistance:
If your package is missing or arrives damaged, please contact us at admin@mofumofupetfood.com. While we cannot guarantee outcomes, we will assist by liaising with the courier to help resolve the issue where possible.